Customer Service Applications
Document Creation & Management for Lotus Notes Domino
Document Creation and Management Lotus Notes software for Service Desk allows your business to re-deploy resources from doing scanning and storing documents to providing first class customer service.
It significantly reduces the possibility of documents been mislaid or filed incorrectly, and reduces storage space requirements.
Overall your Customer Service team can increase productivity, reducing time spent producing and chasing paper documents, whilst they can easily collaborate and share knowledge throughout your business. Confidential documents are stored very securely. Document Management is especially of benefit to businesses located over disparate locations.
ServiceDesk Document Management Key Features:
- Create & store all documentation for each company & contact, including letters, faxes, quotes and e-mails, both in-bound and out-bound
- ‘QuickNote’ function to store important details, file attachments or phone conversations
- Scan & store hard documents & inbound correspondence related to your contacts
- Expedite document creation with standard text units or combine units into document templates, saving hours of repeat typing
- Auto-copy routine for correspondence involving more than one company.
ServiceDesk Document Management will enable your business to:
- Ensure full audit trail of customer information, correspondence, complaints and so on
- Reduce time spent managing documents and searching for documents
- Minimise administration by streamlining & improving sales document creation
- Reduce filing storage space
- Start to implement a disaster recovery plan.
Typically ROI is achieved in the first year through significant time reductions in document creation and storage administration, enabling the Customer Service team to concentrate on value creating activity, not administration. Consistency in solving issues ensures immeasurable benefits that perhaps outweigh all other tangible aspects.
When run in conjunction with our Service Desk for Lotus, Knowledge Base can act as a good reference source for call handling guidance, procedures on how to resolve calls, and ultimately improve the levels of call completion, in a consistent and correct way.
What versions of Lotus Notes Domino?
Various releases of ServiceDesk are available for use with a wide range of Lotus Notes and Domino versions from
6.0x, 7.0x, 8.0x up to 8.5.x.
You can find more on the Application Technical Requirements here.
We make sure our applications work and would put every effort into working with you to ensure our applications work both in the short, medium AND long term, through which ever Lotus Notes and Domino versions you happen to be running.
We'd love to talk with you about your application needs, your business requirements and how we can help.
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