CRM Contact Management for IBM Lotus Notes Domino

Get to know your customers inside and out and refine the way you record and follow up contacts. Never miss an opportunity and improve the quality of your customer service.

In control of your customer information

Contact Management is central to effective customer relationship management and provides your sales force with the tools to manage and share all your customer contact data in a central secure area.

Our integrated IBM Notes CRM software puts you and your team in control.

• Store very detailed information on contacts and companies.
• Store all correspondence history, e-mail, letters, faxes, telephone conversations.
• Store contact preferences, such as call-back reminders and product interests.
• Classify and search on contacts by type, such as by interest or purchasing power.
• View contacts in many different ways such as by Company, Account Manager, Region etc.
• Manage the contact cycle effectively, from initial marketing, to prospect, to customer.
• Collaborate with the team or company to share customer information quickly and easily.
• Domino replication allows field Sales Reps to work seamlessly using our web browser XPage version.