Managed IT Services Case Study

The Background

Dawes & Sutton asked Basic for support when they were advised their current software would no longer be supported and would need to be upgraded due to incompatibility with their operating system. They were using Windows XP with a physical Windows small business 2003 server incorporating Exchange, this had also reached the end of life and official support had ceased.

Newer versions of their accountancy and payroll software IRIS would be incompatible on their systems, causing an increasing number of issues.

The practice was backing up to tape every night, which relied on someone taking it off site the next day. The quality of the back-up was uncertain and failed on occasions.

The Basic solution

We replaced all their PCs, operating system, printers and server to compatible, cost-effective versions. The practice is now on Windows 7 and Office 365.

Basic now hosts their back-up via the internet to our own secure data centre, sending a daily report detailing any potential issues. We provide remote support at all times, smoothing out any IT issues quickly and effectively. This includes future upgrades and patches to their servers, PCs, accountancy suite and payroll software.

The Benefits

Instant access to a dedicated account manager at Basic, who can remotely access their systems to rectify any issues.

Reassurance of daily back-up, even if no one is in the office.

Full implementation from Basic with minimal disruption. Everything was geared up at Basic and installed and ready for use within a day, with no impact on business operations.

Removal of all old equipment, with data securely destroyed.

“If I have any issues now I can just pick up the phone and call Basic. I was very impressed with how efficient the whole process was and the lack of disruption to our work.”
Lewis Sutton

“We worked closely with Lewis and his team to find a solution to fit the company. Then we planned every step, concentrating on minimising disruption to the company during the transition.”
Ian Conway, Technical Engineer, Basic Business Systems Ltd

About Basic

Basic is one of the leading IT solutions providers in the Midlands. Operating for over 35 years, we support, implement and manage IT systems and software, as well as providing IT support.

Our clients are from right across the UK, as well as Europe, the US and Australia.

During this time, we’ve helped many customers improve their business systems. Using our expertise and experience, we can advise you of the most up-to-date, efficient and cost-effective solutions.

Please get in touch to find out how we can help your business run more smoothly.

About Dawes & Sutton

Dawes & Sutton is a small firm of chartered accountants which has been operating for more than 30 years. They serve a wide variety of clients, dealing with audit, accounts production, tax returns, corporation tax, VAT, payroll and online filing of information with HMRC and Companies House.