Service Desk X - Web based Online & Intranet Customer Service Helpdesk application

Service Desk X is an application that can be used for Customer Service Call handling, Call Logging and Ticketing, Issue Tracking, Complaints Management, Call Management, Issue handling and tracking, Call workflow and alerting. Where ever you need a tool to logg, track, route and resolve issues, calls, actions or jobs, then Service Desk X online helpdesk tool is for you.

Our web based Customer Service Helpdesk application provides your Customer Service, Call Centre, Complaints & Incident Management teams with the tools they need to manage your all the different types of calls and demands upon your business.

Similar to the onsite software version, the online web application version of Service Desk X still contains history tracking facilities, of past and current calls and associated documentation. Your Customer Service or call centre teams can log queries, issues or complaints and then resolve them quickly and easily.

Service Desk web service is an online web based application, that, if you wish, may also be installed as an intranet Service Desk or Helpdesk tool, for use internally.

The Service Desk X web service can be deployed quickly, with no captial outlay or client software to install. Also, as Service Desk X is a web service running over the internet, it means you have no maintenance or management to deal with. We take care of everything.

As there is no need for any client software installation, Service Desk X can be used by users with a web browser, whereever they may be, giving you the ultimate in flexible working solutions.

Service Desk X Online Software as a Service provides you with a fast startup option, with no capital outlay. The online Service Desk X application is run, managed and maintained on quality, hardware platforms, saving you from the cost of a Server infrastructure AND the management time and hassle. Simply use Service Desk X Online via the internet for a monthly fee.

Our online service application is written with Web 2.0 in mind. Service Desk X allows still provides many of the features of the onsite software version. Service Desk X web service allows you to make configuration choices and manage the application from a web browser, making management even more flexible.

For more detail and registration visit our dedicated site www.basiconline.net or for more features and offline working, the Service Desk Client Server Software version: Service Desk Customer Service Helpdesk

Below are a few summary features;

• Call logging, routing, tracking, escalation & reporting
• Call Categorisation up to 5 levels for type analysis and skills routing
• Call delegation, assignment and reallocation based on problem type, location or skills matrix
• Problem resolution costing analysis
• Various report views - by status, handler, site etc.
• Complete web functionality
• Full audit trail of calls, handlers, actions etc.
• Reporting views and charts show completed calls by reference, company, handler, product etc.
• Export data to MS Excel
• Automatic call reminders, view overdue calls
• Product & problem analysis for quality cost tracking.

Track calls, get alerts from escalations, view calls and analyse call categories to identifty process or Company issues. Track call volumes, problem areas, call loads, departments, service levels. Review you response times, where resources are deployed etc and analyse calls taken by employee and service rates.

• The Customer Service / Call Centre team can quickly resolve problems & handle enquiries
• Reduce administration by generating & storing all correspondence with each call
• Increase effectiveness by allocating the correct skill or resource to each enquiry
• Meet your Customers' expectations by managing to the agreed service level agreements
• Assist and empower call handlers by providing standard call templates / previous solutions
• Consolidate knowledge and product information with a centralised knowledge base.

Service Desk X online Customer Service provides you with a quick to setup, easy to use, flexible solution for minmal start up costs.

Your improved Customer Service, Complaints Management or issue tracking can all help your Company bottom line through improved Customer satisfaction and Client retention. Service Desk can provide direct return on investment.

Service Desk X web inteface provides flexibility to use the application when and where you need, and provide access to remote workers for more flexible working patterns

Protection your Company by tracking issues, storing relevant files and managing calls before they get out of hand.

Improve Communication and integrate with other systems for even more effective working through out your Company

You can regsiter your interest on www.basiconline.net or simply use the 'Enquire' button below.

Enquire about Service Desk X »