Customer Service Application Suite
ServiceDesk Customer Service Tool for Lotus Notes Domino
Service Desk for Lotus Notes and Domino, empowers your Customer Service, Call Centre & Incident Management teams with the tools to manage your customer base and respond effectively to their calls.
Service Desk contains the full history of all past and current calls and associated documentation. Your Customer Service or call centre teams can log queries, issues or complaints and then resolve them quickly and easily.
Service Desk uses fast call logging, routing, resolution and best practice response options to help you maximise Customers satisfaction.
The skills of the Customer Service / Call Centre teams are optimised as calls are routed to the person best skilled to resolve the problem. Knowledge sharing is facilitated with a centralised Customer Service knowledge base.
Service Desk for Lotus Notes & Domino comprises of several separate modules which can be implemented separately or integrated as required: Service Desk (the primary application module), Call Centre Management, for call logging and tracking, Knowledge Base and Customer Service Document Management, for storing and managing correspondence and associated documents.
The reporting facility can report on call volumes, problem areas, call loads, departments, service levels, response times, resource deployment etc and subsequently analyse calls taken by employee and service rates.
Service Desk Customer Service for Lotus Notes Domino will enable your business to:
- The Customer Service / Call Centre team can quickly resolve problems & handle enquiries
- Reduce administration by generating & storing all correspondence with each call
- Increase effectiveness by allocating the correct skill or resource to each enquiry
- Meet your Customers' expectations by managing to the agreed service level agreements
- Assist and empower call handlers by providing standard call templates / previous solutions
- Consolidate knowledge and product information with a centralised knowledge base.
What versions of Lotus Notes Domino?
This application has been audited and tested by IBM as approved add-on application for Lotus Notes and Domino. Our applications are available for use within Lotus Notes and Domino 6.0x, 7.0x, 8.0x and since January 10th 2009, now Lotus Notes 8.5.x. and IBM Lotus Domino 8.5.x
ServiceDesk 6.8
ServiceDesk 6.8 is supported on Lotus Notes Domino 6.5.x through to Lotus Notes 7.03 and Domino 7.03.
More Lotus Notes Domino Technical Requirements here.
ServiceDesk X 8.0
ServiceDesk X 8.0 is supported on Lotus Notes Domino 8.x including Lotus Notes 8.5.x and Domino 8.5.x.
More on the Technical Requirements here
IBM Lotus Domino release 8.02 or higher server is required for new features contained within the ServiceDesk X.
We put every effort into working with you to ensure our applications work both in the short, medium AND long term, through which ever Lotus Notes and Domino versions you happen to be running. The only factor that may be affected, are any specific features and whether they will run on your version.
We'd love to talk with you about your application needs, your business requirements and how we can help.
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